Let's take a page or two from Serena Williams' playbook, shall we? As the only female c-suite executive in a male-dominated industry, I am often asked by other women, in rather hushed tones, "How do I deal with the double standard?!" Invariably the phrase "I feel damned if I do, damned if I don't…" had a starring role in their inquiries.
I call it the double bind because so often a woman is damned if you do and damned if you don't.
There's no denying how what's happening in the world of business, politics and even in sports highlight the continuing double standard that exists around what behavior is acceptable for and/or required of a woman versus that of a man. In responding to the women who come to me, it's helpful to draw parallels to what was happening in society to anchor in the learning. So let's reflect on an incident that happened just last year at the US Open Women's Tennis Championship.
You remember. The one in which Serena Williams was penalized several points for arguing with the (male) chair umpire and was eventually penalized points that cost her a game. Serena argued that men have said far worse things than she did without being penalized as much.
Many debated: if Serena were a man standing on the court would there have even been an issue? How pervasive is the double standard in sports, business, and everyday interactions, especially when it comes to how men and women communicate during unpleasant confrontations?
Very pervasive still, unfortunately. It only takes watching a professional football game on Sunday to see it. The male athlete who's in the ref's face over what he perceives to be a bad call while society proudly hollers along with him, commending him for having “passion!"
But when a woman takes a stand like that, somehow she's viewed as having “poor sportsmanship" or considered to behave badly "for a woman."
I call it the double bind because so often a woman is damned if you do and damned if you don't. Passionately argue your point? You're labeled as too aggressive or the proverbial bitch. Sink back quietly and say nothing? You're considered weak.
And unfortunately such double standards extend beyond the sports court; they still exist in the boardroom too. I would know. Over the course of my career and as an international C-suite executive and only woman in an all-male team, I've witnessed more than my fair share of this double standard. So have the women I coach.
Two clients are in the thick of this muck right now. Perhaps you can relate? One's been told she's “too much"; the other, that she creates an unwelcoming environment with her assertive style. Like Serena, they've both choked back tears as they describe behavior on a much worse scale by men in their organizations who seemingly can get away with murder.
While we can argue about how such double standards aren't right or fair 'til the cows come home, let's instead focus on the lessons we can take from Serena for how to handle such situations –– because they can and will come up. Knowing how to successfully communicate during heated confrontation can make or break your career.
Lesson 1: Serena Had A Conviction And She Spoke Up.
Oftentimes women in such situations don't speak up and won't defend themselves because they either don't know what to say or they're overly concerned about what other people will think. When you don't speak up, people will continue being highly argumentative with you, putting you down, making passive aggressive digs, etc., because with your silence comes your permission for them to treat you that way.
It takes courage to use your voice in powerful ways, especially when the stakes are high and something completely out of the blue catches you off guard. The best way to speak up in such moments is to learn how to have a fierce conversation well in advance. The resource I recommend to all my clients is the book called just that: Fierce Conversations: Achieving Success at Work and in Life, One Conversation at a Time by Susan Scott. The section on handling strong emotions on both sides of the table is gold!
Lesson 2: Serena Regained Her composure And Her Graciousness Quickly.
Heated debate and disagreements are going to happen. How you handle them in the moment matters, but what you do after the moment oftentimes matters more because that's what people remember. It's about knowing how to say the tough stuff (lesson 1) without remaining in a funk for days on end after, because if you stay angry and bitter folks will run the other way in avoidance.
And avoidance is the corporate plague that'll kill off any chance of respect, influence, promotion or success you've dreamed about.
So how do you regain your composure and grace quickly?
First, breathe! It's an age-old solution because it works!
Second, don't take things personally. Someone else's behavior is usually all about them, not you. To regain your composure and grace it really helps to look at things as removed from the core of who you are. This isn't about being in denial or pretending that something wrong didn't happen. It's about disassociating the other person's venomous actions or words from your self-worth.
Lesson 3. Serena's Not Going To Let That One Situation Keep Her Down.
The level of resilience needed to be a professional, driven woman in business today is significant and requires that you:
Are confident in who you are, having an inner strength that allows you to dig deep and stay centered when the world is swirling around you.
Know that business is a marathon, not a sprint—so be mindful of your own pace.
Don't try doing it all alone.
That last bullet point is especially important. Having a mentor who can help you navigate these choppy waters is essential.
And I'm not talking about your mama, your boo or your best friend at work! We love them but they are not in a position to give you objective advice. Your mom just wants to console you, your boo is likely concerned with protecting you, and your girlfriend is there to commiserate with you. None of that is actually going to help propel you forward in what you need to do to confidently handle the double bind at work.
It's vital you have someone objective in your corner, ideally, someone who is at least two pay grades above you, who has been around the block and can really guide you on how to finesse these situations when they come up.
Know that success in handling confrontation at work and in life is like a muscle: it needs time and practice to get stronger. Do not beat yourself up if your words come out a little jumbled at first. With practice and leveraging the tips I've shared here, you will grow in your ability to advocate for yourself and others. And when you do, others take note. You gain more standing and respect. And your own inner-confidence grows and shines a light for others to follow.
This piece was originally published May 15, 2019.
WRITTEN BYCassandra Shepard