How to Avoid Getting Taken Advantage of by Your Repair Shop

There's a long-held belief that auto repair shops take advantage of customers whenever they can. This belief is likely a reality with the less reputable establishments, but it can’t hurt to have a basic knowledge. With that in mind, here are some ways you can safeguard against getting ripped off at the auto repair store.

Before going into the repair shop, search around online for what may be wrong with your car and how much the average cost for the repair is. While costs may fluctuate between car models or even in certain geographical areas, you should still be able to get a general idea of what something may cost before entering the shop.

Ask about specific parts being replaced. For instance, if you are getting brake pads replaced, make sure they are OEM and not aftermarket pads. Ask to see the packaging that the new parts are coming from and if you really want to be in the know, ask for the old brake pads to be returned to you. This way you can be assured new pads have actually been installed. If you are intent on buying aftermarket brake pads, make sure they have the correct weather performance aspects as well as a high enough operating temperature, as mechanical problems contribute to vehicle accidents. Check out this online guide for more tips on how to buy the best brake pads. You should also ask if the parts carry a warranty. The more the shop realizes you know what to look for, the less likely they are to try and rip you off.

An easy way to empower yourself before going into the repair shop is to read your owner's manual after you buy your car. The manual will tell you all about the maintenance schedule, troubleshooting tips, and a wealth of other information that is specific to your actual vehicle. It also helps to watch online videos pertaining to how to change the oil, filters, and other actions that can be done very simply in your garage or driveway.

Don't be afraid to ask as many questions as you desire. If you are unsure as to why a part needs to be replaced or if the shop stands behind their work with a full warranty on parts and service. Remember, it is your car so you need not feel bad about inquiring as to why the shop is doing what they are doing. Before any parts are replaced, ask the mechanic if they use OEM parts or if they use aftermarket parts, if they meet the OEM specifications.

Ask your friends and family or even in local online forums who the best shop in the area is. You'll probably get quite a few suggestions but you can narrow them down from there. Don't forget to check with the Better Business Bureau to see if any of the shops in your area have official complaints against them and if they do, if the issues were resolved to the customer's satisfaction. You can also check with the state to see if the mechanics at the shop are officially licensed.